FAQ | Pategula

What payment methods do you accept for orders?

We accept various payment methods including credit/debit cards, PayPal, Stripe. You can select your preferred payment method during the checkout process.

How do I cancel my order?

To cancel your order, please contact our customer support team within 6 hours of placing the order. Provide your order number and reason for cancellation. If this time is passed, we are unable to offer refunds for items that are not wanted anymore. Refunds are only available for products that are damaged or defective.

How can I track my order?

You can track your order by logging into your account and visiting the 'Order History' section. There, you will find the tracking information for each of your orders.

What if I received a defective, incorrect, or damaged product?

Please contact us immediately if you received a defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Refer to our Refund Policy for more information.

Can I change my order after it has been placed?

Yes, you can change your order within 6 hours of placing it. Please contact our customer support team with your order number and the changes you would like to make.

What should I do if my order is delayed?

If your order is delayed, please contact our customer support team with your order number. They will assist you in tracking the order and providing an estimated delivery time.

How much does shipping cost?

Shipping costs vary depending on the shipping method selected and the destination. You can view the shipping costs at checkout before completing your purchase.

What are the shipping options available?

We offer various shipping options including standard, express, and overnight shipping. You can choose your preferred option during the checkout process.

What should I do if my shipment is delayed?

If your shipment is delayed, please contact our customer support team with your order number. They will assist you in tracking the shipment and providing an updated delivery estimate.

Do you ship internationally?

Yes, we ship to many countries worldwide. Please check our shipping policy page for a list of countries we ship to and any specific shipping restrictions.

Can I customize my product?

We offer customization options for select products. Please visit the product page to select your favourite design.

What materials are used in your products?

Our products are made from high-quality materials including Resistant ABS with Carbon fibre, steeliness steel and nylon.