Shipping Policy
Last updated March 11, 2025
Shipping time
Please allow up to 1 to 5 working days for orders to be processed before being dispatched.
Rest-assured we are doing everything in our power to get your order to you as soon as possible! If we are experiencing a high volume of orders, shipments being processed yet to be dispatched may be delayed by a couple of days.
If there will be a significant delay in the shipment of your order, we will contact you via email.
Wrong information input / order cancellation
It's the buyer's responsibility to make sure they provide the correct shipping address when placing an order.
We do our best to get your order processed and shipped as quickly as possible, there is only a 6hr time frame where the wrong information inputted can be corrected and an order can be canceled.
If you believe you've entered an incorrect shipping address or wish to cancel your order, please contact us immediately at support@pategula.com.
Lost / stolen packages
If your tracking information states that your package is still being delivered after 20 days, please contact us at support@pategula.com and we'll work together to resolve your issue.
We are not responsible for stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to the shipping carrier.
Refund Policy
30 day money back guarantee
We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund. We only offer refunds for items if they are defective or damaged. Items sent back to us without first requesting a refund will not be accepted.
To start a refund request, you can contact us at support@pategula.com and our support team will walk you through the needed steps to proceed with a refund. We would need a receipt and picture or video proof of the defective product in order to continue with the refund process. We will notify you once we’ve received and inspected your return through email.
If your refund is accepted, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Late or missing refunds
If you haven't received your refund yet, don’t worry! It may take some time before the funds are officially posted.
First, contact your bank to make sure if they are still processing your funds. If you still have not received your refund yet, please contact us at support@pategula.com for more information about how we can help resolve this issue as soon as possible.
Exchanges
To be eligible for an exchange, your item must be in the same condition that you received it in, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. You can contact us by email at support@pategula.com and we will walk you through the Exchanging process.
Customers will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.